RTS下单客户的跟进术语

　　老师，有个客户是RTS下单需要确认运费的，我们已经给他报过去运费的价格，就是消息一直是已读不回的，问了几次，不知道是因为运费问题还是其他原因，都没有得到回应，该怎么催款能让他回应及付款呢？

　　下次遇到这种客户一定记得要报给客户包邮价，哈：The best price I can offer to you is $xxx total including shipping for xxxpcs.

　　现在这种客户的回复率是比较低的，我们可以这样跟进客户：

　　Dear Xxx，

　　Wish you have a nice day and everything goes well.

　　Last time (Yesterday) I received your order about our Xxx Product and I updated the shipping cost to you immediately. (对上次沟通内容做一个总结).

　　As long as you confirm the order and arrange the payment then I will arrange the shipping for you. (引导客户进入下一步).

　　A good business needs more communication， I am totally ready to offer you the help with my professional product knowledge and experience, anyway I need your help in the further reply so that we can work together to move the order forward. (情商推进).

　　Looking forward to your kind reply.

　　est Regards

　　Yours Xxx.